phase, based on all the information collec-
ted, a new cultural framework for FCC took
a definitive shape.
As a result of this review process, the FCC
culture, from being underpinned by three
elements (vision, mission, and values) is
now based on five (vision, mission, princi-
ples, attitudes, and conducts) all of which
are included in the new version of the
Code of Ethics that was approved by the
Company’s Board of Directors in February
2012.
Hence, FCC0s mission, that is, the orga-
nizations raison d’être was defined as fo-
llows: we design, execute, and manage
services and infrastructures the purpose
of which is to satisfy the requirements and
needs of our customers and to contribute
to the sustainable development of the com-
munities where we are integrated”.
As to the vision, that is, where the Group
wants to go, this would be expressed as
follows: “we are an international reference
group in citizen services which contributes
to the welfare and sustainable progress of
society”.
In respect of values, which are now defined
as Principles, the organization understands
that it revolves around the following four
concepts:
•
Doing things well.
At FCC we have
always striven to do things well since it
is the only way that we conceive it and
it is an essential element of our com-
mitment with our internal and external
stakeholders.
•
Uprightness
as a personal and pro-
fessional requisite. Being upright
means that, besides fulfilling our
commitments, we must respect the
person with whom we have relations
and behave honestly and transpa-
rently every day in all our activities
and in all the countries in the world
where we operate.
•
Efficiency
as part of our history and
one of the reasons behind our suc-
cess. For all members of FCC, being
efficient means being austere, mini-
mising the use of all types of resou-
rces and taking the most advantage
of these resources in developing our
activities and in fulfilling our objecti-
ves.
•
And proximity.
We are a citizen
services company that is close to
the societies where we conduct our
activities. This principle means that
we must respect the expectations of
those who make up these commu-
nities while trying to offer them the
responses that satisfy the general
interest.
