Communication Network

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This is a free-of-charge and professio-
nal telephone and online helpline that
functions 24 hours a day, 365 days a
year nationwide in 52 languages. The
service provides information to wo-
men who are victims of gender violen-
ce, and those who are close to them,
on what to do in the event of abuse,
legal counsel, and information on the
resources available and the rights of
the victims in terms of employment,
social services, financial aid, informa-
tion and aid resources, and safe hou-
ses for those who are victims of this
type of violence.
This service, moreover, is accessible
to those who have hearing or spea-
king impairment who can get in touch
with the 016 number through an SVi-
sual platform with direct and priority
access. Since its implementation,
016 has received a total of 522,549
calls. So far this year, 42,232 people
have called this number. The service
also measures the effectiveness of
the awareness campaigns. Following
the 2015 campaign launched by the
Ministry aimed specifically at adoles-
cents, the number of calls increased
51.4% between March and May (from
5,121 to 7,754).
Line
016
Equality and Diversity Policy and the FCC
Code of Ethics, both documents were ap-
proved by the Board of Directors.
In addition, all of the Equality Plans of the
FCC Citizen Services Group include a spe-
cific chapter on creating awareness against
gender violence with measures that bolster
the company’s commitment to the incor-
poration of victims in the workforce. FCC
acquires the commitment of training and
informing, facilitating channels for denoun-
cing, disseminating its commitment to the
elimination of gender violence in all available
media.
Lastly, it is worth remembering that in each
25 November, the International Day for the
Elimination of Violence Against Women,
FCC reminds everyone within the Company
to bear in mind its principles and to inform
about its commitment and vision: zero tole-
rance for gender violence and the promo-
tion of social and professional integration of
women who have been victims of this type
of violence.
Watch video:
http://www.msssi.gob.es/campannas/
campanas15/haySalidaUneteM.htm
haysalidaUneteESP.mp3