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Perceptions

We are now able to interact with an incre-

asingly larger number of urban areas in the

world, from railways to sewerage systems,

from waste containers to energy networks.

It is great news for our cities, particularly

for those with a rapidly growing popula-

tion. Merely making the different pieces

that make up a city smarter is not enough,

however, to create smart cities. The key for

achieving this is to promote better relations

among the stakeholders of the city.

At FCC we are aware that even though ci-

ties are now more intelligent, relations with

stakeholders are increasingly more com-

plex. Addressing this issue is essential in

order to achieve success. On the basis of

more than 100 years’ experience in provi-

ding environmental services, infrastructu-

res, and water management has enabled

us to establish a model for providing more

efficient solutions to urban areas. Increased

commitment and involvement will contribu-

te to more innovative methods for funding

infrastructures and services as well as more

defined information flows and enhanced

project management.

FCC’s citizen services model is descri-

bed below:

To start with, it is important to be aware that

no two urban areas are the same. Aspects

such as demography, politics, economic

conditions, social trends and the environ-

ment and sustainability vary considerably

from one urban zone to another, among the

different countries, and from continent to

continent. There are important lessons that

cities can learn from each other, but each

infrastructure solution and urban service

must be adapted to each specific city.

Secondly, in general terms there are three

different major groups of stakeholders in

each city when urban infrastructure and

service projects are discussed: local autho-

rities, service suppliers, and citizens. The

role of municipal authorities is crucial. They

have the strategic vision and are the ones

responsible for making such infrastructures

a reality, working with the two other groups

of stakeholders to ensure the best solutions

for their cities.

Lastly, the relationship among city authori-

ties, citizens, and service suppliers is defi-

ned by the funding of projects, data, and

the flow of information, and the successful

management of this commitment and inte-

raction. Based on our experience, we can

assert that the more solid this relationship

through collaboration, openness, and long-

term planning, the smarter will be the solu-

tions for the city.

FCC is a citizen services company. We are

all together in this.

t h e g r o u p