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11 municipalities
in the province
of Lleida
Following the new agreements, Aqua-
lia will be operating in eleven munici-
palities in the province of Lleida, pro-
viding services to more than 180,000
inhabitants or 45% of the total popu-
lation. It will also be managing nine
drinking water treatment plants, two
waste water stations, and six irrigation
associations, in addition to its partici-
pation in the Segarra-Garrigues pro-
ject, including its management.
The company’s
positioning in Lleida is
strengthened after the
extension of the contract
in the capital and by
increasing its sphere of
action in the Pinyana
community, jointly with
the 2-year extension of
the contract in Almacelles
and Tèrmens
t h e p l a c e
trol, network upgrading, and expansion of
other systems.
The Lleida waste water treatment plant
started operations in 1994. It treats water
from the city and also from the neighbou-
ring town of Alpicat.
In 2012, two major enlargement works,
executed by FCC Construcción and Aqua-
lia, were completed. This has made it pos-
sible to increase and improve the plant’s
treatment capacity.
In mid-2011, a cogeneration system star-
ted operations. Powered by the combus-
tion of biogas generated in the process,
the system is able to generate up to 30%
of the electricity consumed at the plant. In
addition, all the sludge resulting from the
process is used as fertilizer for agricultural
purposes.
Customer care
Throughout all these years, several tools
have been implemented to improve custo-
mer service. These include the opening of
the Customer Service Centre, the introduc-
tion of the e-invoice, the inauguration of a
new office, and the implementation of the
Municipal Water Services website.