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Aqualia contact
and
Aqualia online
obtain their first certificate for
information security
Aqualia obtained its first AENOR informa-
tion security certificate which bolster’s its
strategy to achieve excellence in client ma-
nagement. This achievement underscores
that in the field of direct communication
with its clients, Aqualia has an information
management system in place that complies
with the requisites of the UNE_ISO-27001
standard, that is, the highest security stan-
dards for all its assets.
The certificate crowns the work of all the
FCC and Aqualia departments involved
which joined their efforts to reach a com-
mon objective. The Aqualia work team was
made up of members of the Information
Technologies, National Client Management,
Aqualia Contact and the Service Manage-
ment departments. The FCC departments
involved were Information Security and In-
formation Technologies.
The SI-0065/2011
certificate represents yet
another step in the
information security
strategy and includes an
estimate of risks and the
protection of information
assets
The objective
was achieved thanks to
the coordinated work of
several FCC and Aqualia
departments.
Members of the Information Security work team, from left to right: Miguel Perea,
Sergio García, Víctor Llansó, Enrique Hernández, Paula Armentia, Carolina Serra-
no, Noemí Pastor, and Carmen Rodríguez.
The job of identifying and evaluating the
assets, determining the threats and vul-
nerabilities, risk levels and handling such
risks were reflected in the procedures that
were drafted to comply with Information
Security standards.