We are FCC - Nº3

What is Aqualia’s contribution to the Balearic Islands? The constant increase of visitors to the islands has caused a rise in water demand which goes up every year, putting pressure on the availa- ble resources and having the nega- tive impact of salt water seeping into the aquifers of the islands. Aqualia contributes to resolving the problems caused by this demand by working along two lines: acting as a partner with the Balearic Island Go- vernment in public-private projects to maximise the volume of desalina- ted water produced where we have the concessions and, as conces- sion-holders in different cities and towns in the Islands, we work to im- prove the hydraulic efficiency of the municipal supply systems in order to take the most advantage of availa- ble water, a really scarce resource in the Balearic Islands, a community where we enjoy some of the highest hydraulic efficiency ratios in our ac- tivity. We are carrying out an important Corporate Social Responsibility policy in the Balearic Islands... We are very active in this respect, implementing measures such as cle- aning the lakes in Formentera, laun- ching awareness campaigns among our personnel to reduce sick leave, negotiating with workers represen- tatives for the 0.0 Alcohol at work campaign and, of course, carrying out campaigns to promote the res- ponsible use of water in addition to our collaboration with the Ibiza and Formentera Alliance for Sustainable Management. What are the Company’s next ob- jectives in the Balearic Islands to address tourism demands and to improve the provision of water services? INTERVIEW Juan Luis Castillo director of Zone II Our objectives are to improve hy- draulic efficiency and to increase the production of desalinated seawater. Providing the specific technology is the main mechanism to achieve this objective. Renewing water pipes that have exhausted their useful lives is another objective and even though this is strictly the responsibility of the municipality, it can count on Aqua- lia as a technological partner for its analysis, design, project and execu- tion. Another area where we plan to work on in order to achieve the maximum optimisation of our services is by having the most modern and effi- cient communication with our users by opening the maximum number of channels such as the Customer Ser- vice Call Centre, the virtual office and the Smart aqua app. water B U S I N E S S B U S I N E S S 18