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Knowledge
lntelligence
One of the characteristics of utility compa-
nies is that their activity is carried out directly
for the final user who must receive the ser-
vices provided by these companies as best
as possible and without interruptions or
failures. Commercial management at these
types of companies is not an easy task and
implies a large capacity to work with large
magnitudes. In the case of Aqualia this is
even more the case since the company is,
according to the publication Global Water
Intelligence (GWI) the third ranking water
company worldwide, providing services to
more than 28 million users who, in terms of
clients, imply more than three million. The
company’s client-focus is one of its core
pillars and, as such, innovation in commer-
cial processes is one of its most important
priorities.
The client management process begins
once water is supplied and the water me-
ters are read. Water consumption is then
invoiced and the collection process begins.
Direct contact with the client does not end
there and is maintained throughout the en-
tire process.
Aqualia is implementing different informa-
tion and communication technologies to
ensure a more efficient, easy and hassle-
free commercial process for the user.
in the commercial
water cycle
Aqualia is
the third leading water
company worldwide,
providing services to
more than 28 million
users