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than 300 variables during the year, which
generated, in turn, 200 management indi-
cators. The balance of the analysis of the
variables of Aqualia’s subsidiary is very po-
sitive. The company stands out in aspects
such as water quality, management of ener-
gy consumption, and tariff sustainability po-
licies in line with the European Framework
Directive on Water and the ratio of claims
in sanitation services. Its participation in
the benchmarking exercise also brought to
light some areas subject to improvement.
Dostálová Ludmila, a technician at SmVak’s
sanitation and water treatment department,
who participated in gathering data for EBC,
highlighted the upgrading of networks as
one of the areas subject to improvement:
“if we reach a 1% rate of upgrading the net-
work each year, we could reduce the num-
ber of breakdowns and, accordingly, offer a
better service to our clients”.
Furthermore, the final report given to SmVak
specifically mentions the high quality of data
submitted by Aqualia’s subsidiary which re-
ceived a rating of 4.6 points out of 5.
The 2011 edition of European Benchmar-
king Cooperation began in April of last year
and its subsequent work phases, including
a meeting with all participants last October
in Oslo, lasted until early 2012. At present,
and with the final reports of those in charge
of the evaluation, SmVak and the other 45
participating companies, now have a re-
liable tool that enables them to implement
an Improvement Plan with measurable and
specific objectives.